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Best in Pet Services Pet Sitting & Dog Walking Policies & Rates

Effective June 1, 2017

Scheduling:

All reservations, changes, and cancellations must be communicated through the Best in Pet Services office either by phone or through our online scheduling system.

We understand that texting and contacting us thru Facebook is convenient for you but we are out visiting pets all day and not in front of our schedule. We do not want to miss booking your service, please use online scheduling. No reservations are confirmed until you receive a confirmation email from us. Please confirm your schedule with us at least 3 days prior to your departure. These systems are in place so that no pet visits are missed. Online scheduling is available 24/7. Reservations are not confirmed until approved by Best in Pet Services.

Please send text or call to check on your pets while you are away during our office hours.

For services requested less than 24 hours, there will be a $5 charge per visit. Based on availability.

Office hours are as follows.

Mon thru Thurs: 8 am to 8 pm

Fri, Sat, Sun: 9 am to 5 pm

We will check for emergencies but all other calls after office hours will be returned the following business day. Thank you for respecting our time when we are off or with our own family and pets.

 

Payment Policy:

 All payment for pet sitting is due prior to Client’s departure date.

We accept local checks and PayPal.

Mail Checks to: Best in Pet Services PO Box 191, New Brighton, PA 15066.

Payment in full is due at time of reservation for first time Clients. Reservations will not be confirmed until payment is received.

For established Clients, payment in full is due at the Best in Pet Services office 7 days prior to the Client’s service date. We accept checks, cash, or PayPal.

Reservations made 7 days or less prior to Client’s service date can be made thru PayPal.  Payment may be left at first visit if approved prior to service start date by Best in Pet Services.

If payment is not received prior to Client’s service date as stated above, Best in Pet Services reserves the right to cancel requested visits and client will be responsible for finding alternate care for their pets.

There will be a $20 late payment fee charged for all payments not received as stated above when service is provided.

Returned check fee is $40

 

Cancellation Policy:

Reservations are made to secure Client’s service dates and to plan and guarantee sitter availability for Client’s reservation dates. Best in Pet Services only accepts a certain number of reservations per day in order to provide the best care for your pets. When our schedule is filled, Best in Pet Services must decline other Client service request for those dates. Best in Pet Services understands that changes occur, we will do our best to accommodate changing schedules. Please notify Best in Pet Services as soon as possible of any changes so that we can service other Clients.

No refunds or credit for cancellations of 24 hours or less notice of start of service. This includes early arrivals home or late departures. NO REFUNDS will be issued for any cancellations. If you cancel service more than 24 hours in advance, credit will be applied to your account for the amount received.

Daily dog walking and mid-day services  Monthly service at regular rates, BIPS must be notified by 9 am of cancellations for that day to receive a credit on account. No credit will be given for notifications made after 9 am.

 

Referrals:

Referrals are the greatest compliment. When your friends, family, or colleagues’ book and pay for service with us, you will receive a credit of $25 and your referral receives a credit of $25 to use toward next service as a thank you.

 

Requirements for Pet Visits:

Cats All cats must be seen at least once in a 24 hour period.  For the safety and well-being of your cat, we do not offer every other day cat visits.

Dogs There is a 3 visit minimum during a 24 hour period for dog care.  We often get requests to visit dogs twice per day but it is unfair to your dog to make them hold it for 12 hours at a time for days while you are away.  This is not advised for health reasons.

 

Sharing Pet Visits with Family or Friends:

Due to liability, Best in Pet Services does not share pet sitting visits with other individuals.  We will not provide part of the pet sitting services while others come in during any time to care for your pets while you are away.  This puts us in an awkward position. We have encountered too many unpleasant situations trying to work this out and no longer offer this type of arrangement.

 

Pet Sitting & Dog Walking Rates:

Best in Pet Services will spend as much time as necessary to ensure your pet is well taken care of and has extra play time and pampering while you are away. We pride ourselves on spending quality time with your pets. Please select appropriate amount of time for your pets.

 Pet Sitting

  • 20 minutes – $21 per visit (1 dog or 1-2 cats) Not available for multi-pet households
  • 30 minutes – $23 per visit  most popular
  • 45 minutes – $27 per visit   favorite for multiple pet households
  • 60 minutes – $30 per visit  best value
  • 10 hour overnights.  – $90 per night (Limited availability)

24 hours or less notice – Add $5 per visit

No credits or refunds for services cancelled less than 24 hours even if service was booked less than 24 hours. 

 

Dog Walking or Mid–Day potty break    (Mon – Fri: 9:00am – 4:00 pm)

Must be scheduled same days per week on an ongoing weekly schedule.

Payment due the first of the month. Cancellations must be received by 9 am to receive credit for the day.

20 minutes – $18 per visit if booking 5 days per week M-F

30 minutes – $19 per visit if booking 5 days per week M-F

                            $20 per visit if booking 1-4 days per week

Dog walking or Mid-Day let out on an as needed basis or changing schedule

  • 20 minutes – $21 per visit
  • 30 minutes – $23 per visit

Holidays $7 per each visit

New Year’s Eve    New Year’s Day    Easter Sunday    Memorial Day  

Independence Day    Labor Day   Thanksgiving Day   Christmas Eve Day    

Christmas Day

Key Pickup/Drop off $15/each

Returned check fee $40

Travel Charges 0-8 miles free                       

We use Mapquest.com to look up miles from your home to our office at 5th Street in New Brighton, PA. Services outside of the area cannot accommodated at this time.

Prices are subject to change and can be adjusted per individual needs.

Best in pet services provides professional dog walking and pet sitting in Beaver, New Brighton, Monaca, Rochester, and Beaver Falls, PA.